Project Coordinator

Position Summary

Customer Operations Coordinators work to organise and oversee various projects and operational tasks at SPS Revenue Recovery. The primary responsibilities include coordinating, executing tasks, and facilitating overall productivity across the Customer Success, Account Management, and Operations teams.

• Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and end users.
• Maintain current customer operations processes, recommending solutions for improvement based on changing business needs.
• Maintain accurate and up-to-date customer data in Customer Success platform, and CRM systems or other databases.
• Generate reports and insights from customer data to inform decision-making and identify opportunities for improvement.
• Train new and existing employees on customer operations processes.
• Collaborate closely with cross‑functional teams, including sales, marketing, and product, to ensure alignment and deliver a seamless customer experience.
• Share customer insights, feedback, and trends to drive product and process improvements.
• Assist in implementing customer marketing and retention campaigns.
• Support the Customer Success team with various administrative tasks, including ad‑hoc requests and projects.
• Drive customer operational improvements and strategic projects across SPS Revenue Recovery.

• High School Diploma/GED or higher from an accredited institution and 1‑3 years of related experience or equivalent.
• Excellent verbal and written communication skills.
• Excellent organizational skills and proven ability to manage multiple projects concurrently.
• Demonstrated computer knowledge.

This role is hybrid, 2 days a week, based out of Rogers, Arkansas.

Compensation:
The pay range for this role is set at $52,000. The position will pay $52,000.

Benefits: SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well‑being, and financial security. Benefits are country‑specific and aligned with local laws and market practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.