Service Operations Lead

Job Title:
Service Operations Lead

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.

Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Omaha, NE location. The right candidate can be located in Omaha, NE or in Little Rock, AR.

The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs

• High School diploma or GED
• Must have a valid Driver’s License
• 1+ years customer service experience
• 1+ years’ experience in MS office suite

• Excellent verbal and written communication skills
• 2+ years of HVAC service Industry
• Bachelor’s Degree in Business Management
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office, Salesforce and SAP