LOA Administrator

Leave of Absence (LOA) Administrator

Manage all LOA, Return to Work, and Accommodation requests, including FML, PLOA, MLOA, STD, LTD, and ADA LOAs; make determinations based on state and federal regulations; and ensure ongoing claim management is within company service standards and industry best practices.

Hybrid work arrangement requiring 3 office days weekly from an Acosta Group hub in Dallas, TX;
Jacksonville, FL;
St. Louis, MO;
Charlotte, NC.

• Review PLOA and ADA claims to determine eligibility, certification in compliance with state and federal regulations, review medical documentation to determine validity of clinical information, and to determine medical necessity.
• Ensures coordination of efforts at each stage in the LOA process including the Return to Work process and Accommodation requests.
• Identifies action plan; manage Return to Work process; and makes timely case decisions. Communicates decisions and on-going expectations with claimants and supervisor.
• Main contact for disability and ADA carriers, as well as physicians, associates, supervisors and HRBPs. Educate and train the field on LOA process to ensure compliance.
• Tracks and codes documentation in accordance with internal workflow processes.
• Stays abreast of related regulatory policies.

• Associate’s degree in relevant field of study (or three years of relevant work experience).
• Two (2)+ years disability management and/or FMLA administration experience required.
• CCM, RN or BSN certification with combination of Case Management experience preferred.
• Human Resources experience and ADA knowledge preferred.

• Strong knowledge of leave of absence.
• Critical Thinking.
• Self-Starter.
• Ability to identify basic problems, analyze information and draw valid conclusions/resolution.
• Written and verbal communication skills.
• Multi-task and manage multiple projects.
• Work independently in a fast-paced environment with changing priorities.
• Demonstrated ability to deal with confidential information.
• Problem solving, time management and priority setting skills.
• Strong computer and customer service skills.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact  Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

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