Account Manager

Summary

Account Manager I

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Account Manager I as a business partner to be responsible for building and maintaining relationships with teams and clients. The Account Manager I will be the liaison, acting as a point of contact and will help provide solutions, training and project management to help deliver outstanding results.

The Account Manager I must have the ability to work independently as part of a team in a fast-paced dynamic environment and be able to make decisions and meet stringent deadlines.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Liaison
  - Work closely with client and management as the primary point of contact to ensure appropriate communication is delivered in an accurate, timely and consistent manner.
• Troubleshooting – Ensure all issues are properly escalated to the appropriate department. Provide feedback to and consult with the team and/or Client when needed regarding changes that need to be made.
• Project management:
  Act as a project manager on behalf of the client/team by leading the project from conception to completion.

Qualifications:

• Bachelor's Degree or equivalent experience required
• 1-3 years of experience in a client-facing/customer service role
• Process-oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity
• Team player with the ability to collaborate and communicate with IT and/or business
• Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates)

Job Will Remain Open Until Filled

The Companyis one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Account Manager I as a business partner is responsible for building and maintaining relationships with teams and clients. The AM I will be the liaison, acting as a point of contact and will help provide solutions, training and project management to help deliver outstanding results. The AM I must have the ability to work independently as part of a team in a fast-paced dynamic environment and be able to make decisions and meet stringent deadlines.

Essential

Job Duties and Responsibilities:

• Liaison
  - Work closely with client and management as the primary point of contact to ensure appropriate communication is delivered in an accurate, timely and consistent manner.
• Troubleshooting –Ensure all issues are properly escalated to the appropriate department. Provide feedback to and consult with the team and/or Client when needed regarding changes that need to be made.
• Training and Education – Assesses and addresses training needs regarding existing and new software functionality.
• System Platform and Configuration – Participate in new software release testing and validate the accuracy of the database after each enhancement release.
• Project management:
  Act as a project manager on behalf of the client/team by leading the project from conception to completion.

Supervisory Responsibilities:

Direct Reports
- This position does not have supervisory responsibilities for direct reports

Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements:

• Travel and Driving are not essential duties or functions of this job
• Travel up to %

Minimum Qualifications

The following are the minimum job-related…