Customer Service Lead: Elevate CX & Team
Job in
Rogers, Benton County, Arkansas, 72758, USA
Listed on 2026-06-18
Listing for:
Onyx Coffee Lab
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
A specialty coffee roaster is seeking a Customer Service Manager to lead their customer service team. You will be responsible for enhancing the customer experience, managing escalations, and ensuring timely responses across all communication channels. The ideal candidate will have over 4 years of experience in customer service and at least 2 years in a leadership role. A passion for coffee is a plus, and the position is full-time based in Rogers, Arkansas.
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