Customer Service Representative

Company Description

Stacey Carlson Insurance, PLLC is an independent insurance agency partnering with multiple top-rated carriers to offer tailored coverage options for clients. The agency focuses on Life Insurance, Commercial Insurance, and Property/Casualty, serving a diverse range of individual and business needs. Team members work in a professional environment that emphasizes personalized service and long-term client relationships. Applicants can expect exposure to a variety of insurance products and the opportunity to build expertise across several lines of coverage.

The Customer Service Representative is a full-time, on-site role based in Rogers, AR. This position is responsible for responding to client inquiries, handling policy changes, processing payments, and providing clear information about coverage options. Daily tasks include answering phone calls and emails, assisting with claims-related questions, updating customer records in agency systems, and scheduling appointments. The role also involves coordinating with agents and carriers to resolve issues, ensuring accurate documentation, and maintaining a professional and friendly office environment.

Success in this position requires consistent follow-through, attention to detail, and a strong commitment to positive customer interactions.

• Candidates should possess skills in Customer Service and Customer Support, with the ability to respond promptly and professionally to client inquiries.
• Candidates should possess skills related to Customer Satisfaction and Customer Experience, focusing on building trust and maintaining long-term client relationships.
• Candidates should possess experience working in roles similar to Customer Service Representatives, including handling administrative tasks and managing multiple client requests.
• Strong verbal and written communication skills, including active listening and clear explanation of insurance products and policies.
• Ability to work on-site full time in Rogers, AR, with reliable attendance and a positive, team-oriented attitude.
• Comfort with basic office technology and agency management systems; prior experience in insurance or financial services is preferred but not required.
• High school diploma or equivalent required; additional coursework or licensing in insurance is a plus and may be supported by the agency.