Customer Experience Coordinator

Customer Experience Coordinator

America’s Car-Mart is seeking a detail-oriented and customer-focused Customer Experience Coordinator to support the processing of invoices for customer ancillary products. This role helps ensure invoices are reviewed accurately, vendors are paid properly and timely, and customers and internal partners receive excellent service.

The Customer Experience Coordinator plays an important role in supporting vendor invoice processing, refund follow-up, and customer service. This position requires strong attention to detail, organization, follow-through, and a commitment to providing exceptional support.

As a Customer Experience Coordinator, you will:

• Process invoices for customer ancillary products to ensure proper and timely payment to vendors.
• Review and verify Auto Integrate invoices for accurate amounts.
• Identify and eliminate duplicate invoice entries.
• Ensure vendor refunds are properly processed and followed up on as needed.
• Answer phone calls and provide exceptional customer service.
• Communicate professionally with vendors, customers, and internal teams.
• Complete other duties and responsibilities as assigned by your direct manager.
• Follow Company policies and procedures while supporting the Company’s mission, vision, values, and standards of ethics.
• Maintain daily attendance to ensure all responsibilities are completed in a timely manner.

The ideal candidate is organized, dependable, and comfortable working with invoices, vendors, and customers. This person should be able to manage details accurately, communicate clearly, and follow through on tasks to ensure work is completed properly and on time.

• Strong attention to detail and accuracy
• Excellent customer service skills
• Ability to identify errors or duplicate entries
• Strong communication and follow-up skills
• Ability to stay organized and manage multiple tasks
• Dependability and consistent attendance
• Professionalism when working with customers, vendors, and team members
• Commitment to Company policies, values, and ethical standards

As a Customer Experience Coordinator, you will have the opportunity to support an important part of the customer experience while helping ensure vendors are paid accurately and timely. This role is a great opportunity for someone who enjoys detailed administrative work, customer service, and being part of a team that values accountability and service.

Equal Opportunity Employer
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