Customer Support Specialist; Transportation) Rogers, AR

Rogers, AR 72758, United States

Schedule:
Full Time

Job Type: On-site

Salary Type:
Hourly

No immigration sponsorship or transfer available for this role.

About the Role

Customer Support Specialist I is a key contributor to our Brokerage operations division. The primary responsibility is to timely and accurately schedule appointments for customer shipments.

This is an entry level, individual contributor position that will work at our office in Rogers Monday - Friday.

Hourly Rate of Pay: $17.00 - $20.00.

What the Candidate Will Do

• Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and schedule revisions
• Utilize facility portals, online scheduling tools, phone, and email to secure and manage dock appointments
• Update shipments within the system with accurate appointment times, reference numbers, and facility contact details
• Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays

Basic Qualifications

• High school diploma or GED equivalent
• Entry Level, 0-1 years of customer service experience
• Clear and professional oral and written communication skills, including email etiquette
• Detail oriented with a strong focus on accuracy
• Able to work overtime if needed

Preferred Qualifications

• Customer service experience within an office environment
• Knowledge of the freight industry
• Proficiency with Google Workspace or Microsoft Office Suite

Benefits & Compensation for U.S. Employees

• company sponsored health plan
• dental and vision benefits
• 401k match
• financial and mental wellness benefits
• parental leave
• short- and long-term disability coverage
• life insurance
• performance or sales incentive bonus program
• participation in Uber Freight equity awards
• other types of compensation depending upon the role

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

Learn more at

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

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