Hotel Operations Manager - Bentonville, AR

Hotel Operations Manager

The Hotel Operations Manager is responsible for the day-to-day operational performance, with a focus on revenue generation, cost control, guest satisfaction, and associate development. The Operations Manager acts as a key member of the property's leadership team and serves as Manager on Duty as scheduled.

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

• Provide visible, day-to-day leadership across hotel operations — including front office, housekeeping, maintenance, and food and beverage as applicable.
• Serve as Manager on Duty (MOD) as scheduled, maintaining a guest-facing presence during peak periods and responding to escalated concerns with urgency and professionalism.
• Ensure all associates are consistently attentive, friendly, courteous, and efficient in their interactions with guests, management, and fellow team members.
• Ensure procedures for hotel safe security and monthly safe audits are followed.

• Drive guest satisfaction by ensuring associates consistently deliver brand-standard service at every touchpoint.
• Be present in public areas during peak times, greeting guests and offering assistance as needed.
• Respond to guest concerns and escalations with professionalism and urgency, resolving issues to the guest's satisfaction.

• Lead departmental training in PAH Management service standards using the steps to effective training; hold managers accountable for associate development at every level.
• Assist in creating a positive, team-oriented environment focused on the guest through associate motivation and recognition.
• Ensure all associates receive fair and equitable treatment in accordance with PAH Management SOPs.

• Monitor and manage financial performance — including monthly reforecast, line-by-line expense review, and accurate submission of financial documents to the Corporate Office per the accounting calendar.
• Each month, forecast the hotel's financial position by estimating revenues and line-by-line expenses; analyze previous and projected data to generate an accurate reforecast.
• Oversee daily Accounts Payable processing and ensure all invoices are handled accurately and on time.

• Oversee reservations operations and ensure accuracy of hotel inventory and revenue management practices.
• Ensure the physical property is clean, well-maintained, and safe through regular inspections and preventive maintenance coordination with department managers.
• Ensure safety compliance in all areas; report incidents and concerns to the General Manager and Regional Director of Operations immediately.
• Assist with vendor contract administration and coordinate with outside contractors as directed.

Required:

• Minimum 3 years of progressive hotel operations experience, OR a 4-year degree with 2+ years of related experience, OR a 2-year degree with 3+ years of related experience.
• Demonstrated ability to lead cross-functional hotel teams and drive operational results.
• Strong financial acumen — comfortable with forecasting, reforecasting, and expense management.
• Excellent communication skills — verbal and written — across all levels of associates and guests.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Valid driver's license for the state of Louisiana.

Preferred:

• Prior Marriott experience, including familiarity with FOSSE.
• Extended-stay hotel operations background.
• Familiarity with Marriott brand standards and systems.

• This position is based on-site in Bentonville, AR
• Requires the ability to sit, stand, and move throughout the work area for extended periods.
• Occasional lifting or carrying of materials up to 20 pounds.
• Must maintain a professional appearance and wear a name tag in accordance with PAH standards.
• Schedule may vary based on group and event needs; flexibility for occasional evenings or weekends may be required.

Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits…