General Manager

Additional Information

Relocation Assistance Available

Job Number

Job Category Property Leadership

Location 1103 S 52nd St, Rogers, Arkansas, United States, 72758 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $95,000 - $110,000

Expiration Date 09/28/2026

Additional Information:
This hotel is owned and operated by an independent franchisee, Phoenix American Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The General Manager of the Aloft Bentonville-Rogers is the primary business leader of the property, with full accountability for all aspects of hotel operations, including guest satisfaction, associate engagement, financial performance, sales activity, brand compliance, and ownership returns. Reporting to the Regional Director of Operations, this role leads the property management team, sets the cultural tone for the hotel, and ensures that day‑to‑day operations consistently reflect both Marriott's Aloft brand standards and PAH Management's commitment to putting associates first.

This is a hands‑on leadership role in a dynamic, lifestyle‑oriented brand environment. The right candidate is operationally sharp, commercially aware, guest‑obsessed, and able to develop and motivate a team that delivers results and keeps the Aloft energy alive.

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

• Tour operating departments daily, making real‑time adjustments through department heads to maintain service quality, cleanliness, and operational efficiency.
• Inspect guest rooms weekly at minimum in conjunction with the Housekeeping Manager and Property Engineer; ensure standards are met and corrective action is taken promptly.
• Ensure the cleanliness, maintenance, and physical condition of the property through structured inspections and a proactive preventive maintenance program.
• Be present and visible in public areas during peak times; greet guests, support team members, and model the Aloft service culture firsthand.
• Ensure all scheduled property meetings occur, are purposefully facilitated, and drive accountability at every level.
• Participate in Manager on Duty (MOD) coverage as scheduled.

• Own the hotel's full financial performance, including revenue generation, expense management, and profitability against budget and forecast.
• Forecast the hotel's monthly financial position by estimating revenues and line‑by‑line expenses; produce accurate reforecasts based on current and projected data.
• Ensure all department heads maintain budgeted productivity levels and adhere to PAH Management's checkbook accounting procedures.
• Ensure complete daily processing of invoices through the accounts payable process; submit all required financial documents to the Corporate Office in accordance with the monthly accounting calendar.
• Maintain procedures for hotel safe security and conduct monthly safe audits as required.
• Meet all financial review dates and corporate-directed reporting requirements in a timely manner.

• Play an active and visible role in the hotel's sales efforts, including calling on top accounts, hosting clients, conducting site tours, and maintaining relationships with key on‑property and community contacts.
• Partner with the Area Sales Manager and PAH corporate sales leadership to align property‑level activity with portfolio revenue strategy and brand commercial objectives.
• Monitor revenue pace, competitive set performance, and market trends; implement strategies to grow market share and improve RevPAR index when penetration goals are not being met.
• Participate in the daily business review process;…