Salesforce program manager

Overview

We at HESFP LLC are actively seeking a proficient Salesforce Program Manager to spearhead the implementation and management of an enterprise Salesforce program for our governmental client. This role necessitates being a U.S. Citizen and having an active Public Trust clearance, or the capability to obtain it. We offer a competitive salary, estimated between $160K and $200K, commensurate with experience, along with comprehensive benefits including medical, dental, vision, 401K, and other potential perks.

We pride ourselves on being a military-friendly employer and strongly encourage veterans and active military transitioning to civilian roles to apply. Join us in our mission to build a better future and tackle complex challenges with commitment and compassion.

• Lead the planning, execution, and successful delivery of a complex Salesforce program, ensuring timely completion, budget adherence, and fulfillment of business needs.
• Define program scope, objectives, deliverables, and create project plans, timelines, and milestones.
• Collaborate with key stakeholders, such as business leaders, executives, and technical teams, to gather requirements, align program objectives, and set expectations.
• Develop and maintain program documentation, such as project charters, status reports, and risk management strategies.
• Oversee and coordinate cross-functional teams, including developers, administrators, and business analysts, to promote effective collaboration and resource utilization.
• Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful outcomes.
• Track and report on program metrics, delivering regular updates to stakeholders and senior management.
• Act as the primary contact for program-related communications, ensuring effective and transparent dialogue across all stakeholders.
• Stay updated on Salesforce best practices, industry trends, and new features, evaluating their potential impact on program goals and making informed recommendations.
• Provide leadership, mentorship, and guidance to project teams, cultivating a collaborative and results-driven work environment.
• Drive initiatives for continuous improvement by identifying opportunities to optimize processes, boost efficiency, and enhance program delivery.
• Perform other job-related responsibilities as assigned.

• Bachelors degree in Computer Science, Business Administration, or a related discipline. A Masters degree is preferred.
• At least eleven (11) years of overall work experience.
• Minimum of five (5) years leading enterprise Salesforce projects with a focus on IT Management, specifically in Agile environments, along with PMP or equivalent certification.
• A minimum of two (2) years in leading IT Dev Sec Ops  projects with oversight of more than 15 individuals across multiple Agile teams.
• Over three (3) years of experience in business process analysis and change management.
• Must be a U.S. Citizen.
• Ability to obtain and maintain a Public Trust clearance if necessary.
• Maintain Salesforce certifications and pursue additional Salesforce credentials.
• Experience in public sector projects or multiple Salesforce implementations is preferred.
• Deep understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, along with knowledge of Salesforce best practices and industry standards.
• Proven ability to manage and deliver intricate Salesforce programs on schedule and within budget.
• Extensive expertise in project management methodologies, tools, and techniques, with the capability to effectively plan, execute, and control projects.
• Strong leadership and communication abilities, capable of influencing, motivating teams, and effectively interacting with stakeholders at all levels.
• Excellent analytical and problem-solving skills, with a strategic mindset and sound decision-making in complex scenarios.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Sales Cloud Consultant) are highly desirable.
• Required experience working within Agile or Scrum methodologies.
• Residence in the Washington DC metropolitan area is necessary.
• Must pass pre-employment qualifications of Cherokee Federal.