Technical Support

Continental Utility Solutions, Inc. (CUSI), a national leader in utility management software and technology services, is currently seeking a Technical Support Representative in Jonesboro and Fayetteville, Arkansas. The successful candidate will possess software, hardware and network experience, enjoy working with people and will be responsible for providing technical support of CUSI’s software applications and technical services to the utility sector.

Responsibilities shall include:

• Technical support of CUSI’s Utility Billing applications including installation, operation, and issue resolution
• Interact with clients to ensure applications are performing optimally via telephone, fax, email, and online
• Develop and apply technical expertise to efficiently and effectively deliver quality based technical support
• Develop and maintain the knowledge of new hardware, software, and operating systems
• Develop and maintain the knowledge of new CUSI products and services
• Maintain the highest level of customer service consistently meeting and exceeding customer expectations while managing multiple tasks
• Participate in new product development and testing

Required Skills shall include:

• Technical knowledge of the principals, practices and techniques used in hardware, software and networks
• Strong understanding of Microsoft Products and Operating Systems
• Ability to communicate effectively commercially and technically
• Strong technical understanding of software applications
• Critical thinking and problem solving
• Excellent people, communication skills and a professional demeanor
• Ability to work in a fast paced team environment
• Solid organizational skills, time management skills and ability to set and manage priorities
• Ability to resolve issues quickly and efficiently and operate under deadlines
• A minimum of a bachelors degree or higher technical certification

Knowledge of software development, accounting and the utility industry are significant pluses.

The position reports directly to the Manager of Technical Support. Please direct only serious inquiries to  .