Content Account Manager

About Flywheel:
Flywheel's suite of digital commerce solutions accelerates growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

As a Content Account Manager at Flywheel, you’ll work closely with clients and internal teams to deliver high-quality e-commerce content solutions. You will support client partnerships, help implement digital content strategies, and ensure projects are executed smoothly and effectively. This role combines hands-on project execution with collaborative account management, helping drive success for our clients.

• Serve as a key point of contact for client accounts, developing positive business relationships and supporting the execution of content strategies that meet client goals.
• Collaborate with strategists, other account managers, and client teams to coordinate the development and delivery of e-commerce content solutions, from planning through completion.
• Work alongside content specialists, editors, and freelancers to ensure high-quality work and meet project milestones.
• Manage multiple projects, monitor deadlines, and ensure deliverables align with client objectives. Help identify and resolve project challenges as they arise.
• Contribute ideas to optimize internal processes and support ongoing improvements in content quality and project efficiency.
• Help manage a network of freelance content creators, ensuring projects are matched to the right talent and maintaining Flywheel’s standards through clear feedback and communication.
• Provide regular updates, performance data, and project reports to clients, maintaining transparency and building trust.
• Stay informed about trends in e-commerce, SEO, and digital content, and share relevant insights with your team.

• 2-4 years of relevant experience in content strategy, account management, or e-commerce, preferably in an agency or fast-paced environment.
• Experience supporting client accounts and collaborating with cross-functional teams.
• Strong writing, editing, and communication skills, with familiarity in AP style and digital content best practices (SEO, GEO, AEO).
• Ability to help implement content strategies and contribute to achieving client results.
• Team player with effective collaboration and interpersonal skills.
• Excellent organizational and time-management abilities, with the capacity to manage multiple priorities and deadlines.
• Understanding of e-commerce platforms and an interest in staying updated on industry trends and new technology.
• Commitment to delivering great client service and building strong professional relationships.

• We offer a competitive rewards package and opportunities for career growth in a supportive, engaging culture.
• Office hubs across the globe where team members can work in hubs 3x per week.
• Competitive paid time off, including annual leave plus paid public holidays.
• Great learning and development opportunities.
• Benefits that help you live your best life.
• Parental leave and benefits.
• Volunteering opportunities.
• Employees may have access to ERGs focused on inclusion and identity.
• The hired candidate will be required to complete a background check.
• Learn more about us:
  Life at Flywheel.

Every role starts with an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

After the initial call, you may meet several people from the team 1:1 and there might be further assessments (e.g., Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding) depending on the role. In your initial call, we will walk you through exactly what to expect.

Flywheel Commerce Network’s goal is to create a culture where all individuals feel comfortable bringing their authentic selves to…