Part-Time: Learning Resource Technician

Job Description

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College seeks individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position.

• Minimum hourly rate: $19.26
• Part‑time employees also receive benefits depending on the number of hours worked
• Tuition waiver for employees in Aims courses
• Access to the PERC (Aims gym) for employees and one guest
• Aims Discount program
• Free parking on all campuses
• PERO employer benefits (see (Use the "Apply for this Job" box below). for comprehensive benefits)
• Additional supplemental benefits and retirement programs available

• Tech Desk Support: Monitor and manage the Learning Commons Tech Desk, assist with device check‑out/check‑in, and respond to basic academic resource inquiries; perform administrative tasks such as password resets, account creation, and maintenance of library services and resources.
• Digital Literacy Support: Provide individual and group digital literacy assistance, including on‑demand assistance and workshops; create, maintain, and promote digital literacy materials; help students navigate instructional technologies and student accounts.
• Resource Promotion: Create materials and opportunities to promote awareness of Learning Commons resources and services.
• Technology Maintenance and Inventory: Maintain and update labs and circulating technology (laptops, tablets, eReaders); diagnose and resolve hardware and software issues; collaborate with Aims’ IT departments to resolve account, inventory, and infrastructure issues; reimage and reset devices as needed; manage technology inventory and prepare equipment for events.
• Respond to and resolve tickets through Aims’ Web Helpdesk.

• Associate's degree in a relevant field (e.g., education, technology, communication) or an equivalent combination of education and work experience.
• Experience with basic computer hardware and software troubleshooting.
• Strong communication and interpersonal skills.
• Ability to handle confidential information.
• Flexibility to work various shifts and locations.

• Community college work experience.
• Library experience, including familiarity with Integrated Library Systems.
• Advanced technical skills, including software and device maintenance.
• Bilingual (English and Spanish).

Aims Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion, or veteran's status.