Application Support Specialist

INFORMATION TECHNOLOGY:
Application Support Specialist

GENERAL DESCRIPTION OF POSITION

Under the general direction of the IT Director, maintain, upgrade, coordinate and troubleshoot the servers, desktops, laptops, MDTs and associated peripherals that are joined to the Public Safety systems.

• Maintain and troubleshoot hardware and software on all servers for the Public Safety departments in coordination with vendors and department representatives. This duty is performed daily, about 90% of the time.
• Maintain, upgrade, coordinate and troubleshoot all desktop and laptop computers, MDTs and peripherals (Printers, Scanners, Modems, etc.) joined to the Public Safety systems. This duty is performed daily, about 90% of the time.
• Install Computer Aided Dispatch (CAD) client software and CAD updates on laptops, MDTs and desktop computers. This duty is performed as needed, about 30% of the time.
• Setup, maintain and troubleshoot broadband and the City’s WiFi and WAN connectivity to MDTs. This duty is performed as needed, about 20% of the time.
• Works with third party software vendors to install, troubleshoot and maintain hardware and software on Public safety systems. This duty is performed as needed, about 20% of the time.
• Responds to after-hours and weekend public safety technology emergencies and needs, on a rotating schedule with other team members. This duty is performed monthly, about 10% of the time.
• Maintain and help develop computer standards and computer images. This duty is performed weekly, about 25% of the time.
• Request quotations for various computers, component replacement, and upgrades. This duty is performed as needed, about 20% of the time.
• Help maintain licensing with applications and inventory. This duty is performed as needed, about 10% of the time.
• Assists in technology projects from research to implementation. This duty is performed as needed, about 10% of the time.
• Answer and respond to help desk calls and log those issues. This duty is performed daily, about 90% of the time.
• Travel offsite to various City of Rogers Departments to provide support and assistance. This duty is performed daily, about 75% of the time.
• Work closely with technical and non-technical City of Rogers employees and be able to communicate effectively to both. This duty is performed daily, about 100% of the time.
• Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four‑year college degree, plus four years related experience and/or training, or equivalent combination of education and experience.

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, general public and other employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

• Possession of a valid Arkansas driver's license is required.

• MCTS (Microsoft Certified Technology Specialist) Certification is preferred.

Advanced:
Database, Other

Intermediate:
Contact Management

Basic:
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