Senior Benefits Account Manager

About the Role About BHC Insurance

BHC Insurance is the second-largest, privately held, insurance agency in Arkansas. As one of the fastest-growing agencies in the region, we are committed to providing exceptional service, innovative solutions, and long-term value to our clients. Our Employee Benefits team works with employers to build and manage benefit programs that balance cost, risk, employee needs, compliance, and long-term strategy.

We believe great account management goes beyond processing renewals and solving problems. It means understanding the client’s business, anticipating needs, managing details, bringing forward ideas, and helping employers make better decisions about their benefits programs.

BHC Insurance is seeking an experienced Senior Benefits Account Manager to join our Employee Benefits team.

This position serves as a primary relationship and account management resource for mid-sized and larger employer clients. You will work closely with the Benefits Consultant/Producer and internal team to manage the client’s benefits program throughout the year, including strategy, renewals, marketing, implementation, compliance, communication, enrollment, vendor management, and ongoing service.

The ideal candidate is proactive, organized, analytical, comfortable working directly with clients, and experienced with increasingly complex employee benefit programs. Knowledge of fully insured, level-funded, self-funded, and captive arrangements is highly valued.

• Manage a portfolio of group employee benefits clients and serve as a primary day-to-day contact.
• Develop strong relationships with HR, finance, executive leadership, carriers, administrators, and vendor partners.
• Partner with the Benefits Consultant/Producer to understand each client’s business, objectives, benefits philosophy, financial priorities, and long-term strategy.
• Manage the annual client service calendar, including pre-renewal planning, renewals, implementation, open enrollment, mid-year reviews, stewardship meetings, and ongoing plan management.
• Proactively identify upcoming deadlines, client needs, service issues, and opportunities without requiring continual direction.
• Manage renewal marketing and RFP processes with carriers, TPAs, PBMs, stop-loss providers, and other vendors.
• Review proposals and market comparisons, including pricing, plan design, funding, contract terms, networks, and overall value.
• Negotiate with carriers and vendors regarding pricing, plan design, service issues, and implementation.
• Review claims experience, utilization, enrollment, fixed costs, benchmarking, and other available data to identify opportunities for cost management and plan improvement.
• Monitor vendor performance and coordinate resolution of claims, billing, eligibility, enrollment, administrative, and service issues.
• Research and respond to complex benefit questions from clients and employees.
• Review post-renewal billing to verify rates, enrollment, and plan changes are accurate.
• Maintain complete and accurate client records, correspondence, policies, and workflows within Applied EPIC and applicable document repositories.
• Conduct regular client meetings to review plan performance, upcoming initiatives, challenges, and recommendations.

Support clients across a broad range of benefit strategies and solutions, including:

• Fully insured, level-funded, self-funded, and captive health plans
• Stop-loss insurance
• Third-party administrators
• Pharmacy Benefit Managers
• Medical and pharmacy networks
• HSA, HRA, and FSA programs
• COBRA administration
• Benefits administration and enrollment technology
• Navigation, advocacy, and cost-transparency solutions
• Direct and virtual primary care
• Centers of…