Senior Supply Chain Customer Collaboration Analyst

Job Description

• The Sr. Supply Chain Customer Collaboration Analyst will manage retail forecasting, demand planning, and customer collaboration activities to support strategic commercial objectives.
• This role is responsible for leveraging customer and internal data to optimize demand plans, improve supply chain performance, and ensure best-in-class service levels.
• The ideal candidate will have strong Walmart experience, advanced analytical skills, and the ability to influence cross-functional teams to drive operational excellence.

• Manage retail environment forecasts, demand plans, and associated KPIs.
• Develop internal forecasts using order projections, POS data, inventory levels, lead times, EOQ, and related inputs to support short- and long-term commercial strategies.
• Provide data-driven insights to support strategic KPIs including demand plan accuracy, inventory levels, in-stock metrics, case fill rates, on-time delivery, truck utilization, and logistics deductions.
• Lead forecasting discussions and proactively communicate supply and demand risks to cross-functional partners.
• Create and manage a 12-month rolling demand plan using customer order and inventory data.
• Influence long-term retail demand strategies to optimize performance.
• Collaborate with Order to Invoice, SNP, Logistics, Transportation, Warehousing, and related teams to ensure excellent order fulfillment.
• Coordinate and support cross-functional meetings to deliver customer results.
• Build strong customer relationships and maximize data sharing to drive continuous improvement.
• Lead customer-facing communication regarding supply risks, disruptions, and improvement initiatives.
• Support new item launches, transitions, promotional vehicles, and item changes to minimize obsolete inventory and protect in-stock performance.
• Ensure master data accuracy and compliance with vendor programs.
• Lead retailer-specific cross-functional projects to ensure alignment with customer and client objectives.
• Provide guidance, coaching, and development support to team members.

• Mandatory Walmart experience.
• Bachelor’s Degree in Business, Supply Chain, or related field.
• 2 to 3 years of experience in Supply Chain with knowledge of replenishment, ordering, customer service functions, and logistics operations.
• Advanced Excel skills including Pivot Tables, VLOOKUP, slicers, and data manipulation capabilities.
• Strong analytical skills with the ability to root cause service constraints and implement solutions.
• Advanced forecasting expertise with SAP APO preferred.
• Strong understanding of end-to-end supply chain processes and ability to translate strategy into execution.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple projects in a fast-paced environment.
• High attention to detail and independent problem-solving ability.
• Strong commitment to continuous improvement.

• Experience with DOMO, Google Business Suite, Scintilla, Google Looker Studio, or Sigma Computing.
• SAP, APO, or Kinaxis system knowledge.
• Customer-facing experience in a retail supply chain environment.

• Bachelor’s Degree required.
• Relevant supply chain certifications are considered a plus.