Director, Supply Chain; Walmart Supplier Services

This position is #Hybrid in the Rogers, AR office.

Join Supply Chain Services as a team leader,
driving replenishment/CPFR
, exception management, and omni‑channel flow execution for top CPG clients who partner with Walmart
. You will provide strategic leadership, develop talent, and cultivate a culture of innovation, collaboration, and continuous learning—fully aligned with our core values

• Customer Supply Strategy – Direct end‑to‑end customer supply chain for supplier clients (forecast collaboration/CPFR, inventory health, order flow) to improve in‑stock and on‑shelf availability; ensure alignment to modular set timing and eCommerce fulfillment.
• Client Engagement – Represent Customer Supply Chain Services in supplier client meetings and business reviews, delivering insights, scorecard readouts, and action plans that improve service and sales.
• Team Development – Mentor and train team members on Scintilla, OTIF, SQEP, and exception management; manage performance reviews and development plans.
• Technology & Tools – Ensure access to key platforms (Scintilla, Power BI/Tableau) and lead upskilling in analytics and automation; standardize SOPs and dashboards across clients.
• Insight & Recovery – Oversee diagnostics, root‑cause analysis, and get‑well plans for service risks (OSA, fill rate, MABD/appointment adherence); manage deduction prevention and dispute processes as appropriate.
• Omni‑channel & Flow – Partner with supplier clients’ Planning, Logistics, and 3PL teams on DC/FC flow, seasonal builds, launches, and transitions to achieve availability and cost‑to‑serve targets.
• Reporting & Alignment – Report progress and impact to the VP of BI, ensuring alignment with Acosta Group’s strategic goals and client commitments.

• Bachelor’s degree and 7+ years’ experience in supply chain/replenishment, customer logistics, or comparable background from CPG/retail
  .
• Experience leading teams that partner with Walmart on behalf of supplier organizations (agency/PSP or direct supplier).

• 7+ years of experience in customer supply chain/replenishment with 3+ years in a leadership role within CPG or retail.
• Proven success in building and leading high‑performing replenishment/CPFR teams serving supplier clients that sell through Walmart.
• Expertise in CPFR, OTIF, SQEP, ASN/EDI
  , and deduction prevention; practical experience with modular timing and seasonal/promo planning
  .
• Advanced proficiency with Scintilla
  , and BI tools (e.g.,
  Power BI/Tableau
  ); ability to translate diagnostics into action
  .
• Excellent communication and presentation skills for client engagements and cross‑functional alignment.
• Proficient in Microsoft Office and cloud‑based analytics platforms;
  experience training teams on emerging technologies
  .