Customer Logistics Analyst – Walmart

Customer Logistics Analyst – Walmart Job Description

You were made to create Better Care for a Better World: exploring uncharted questions, engineering innovative solutions, advancing scientific understanding, and constantly pushing the boundaries of what’s possible. You want to be part of a performance culture dedicated to solving real-world problems with purpose and precision. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development.

In this role, you’ll help us shape the future and improve lives for billions of people around the world. It starts with YOU. This role manages the daily processing of orders from our customer and works through any issues that need to be resolved to ensure we maximize OTIF (On-Time In-Full) results.

This role will help facilitate problem solving in the order fulfillment process through data analyses, system knowledge, supply chain knowledge, and resources.

• Ensure accurate timely delivery of customer orders.
• Participate in providing cost effective order fulfillment.
• Manage superior customer service through in-depth technical knowledge, analyses, and review of systems and daily reports.
• Recognize and address impact of actions within supply chain to identify and resolve inefficiencies within the customer team.
• Follow the process established for successful stock replenishment and order fulfillment, while demonstrating understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls.
• Identify potential improvement opportunities, and work with Process, Systems, Consulting and Support Team to research and implement changes.
• Identify and communicate promotional forecasts with the Business Development Manager and other internal supply chain functions.
• Continuously strive to provide information to improve sales forecasts through collaboration.
• Carefully manage promotional orders to minimize distribution costs.
• Maintain Order Fulfillment systems, files, and customer information to ensure successful execution of customer requirements related to order entry and fulfillment.
• Provide support to team members to ensure success in meeting internal and external customer requirements.
• Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost-effective alternative plans when orders cannot be serviced as requested.
• Build and maintain loyal relationships with customers through effective communication and through offering customer solutions/options, as a result of effective problem solving.
• Strategically organize and develop plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations through Customer Logistics Solutions Management System.
• Create respectful environment among team members, and motivate improvement of individuals and team performances to achieve desired business results.
• Maintain effectiveness of varying environments with different tasks, responsibilities and people.
• Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action.
• Render judgments and make timely decisions in alignment with business objectives, strategies and tactics.
• Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues and accomplishments that may affect results to various levels of staff.
• Conduct team adjustments to new changes, and adjust to meet requirements of changing conditions/situations.

Reports to the Customer Logistics Solutions Manager. Key customers include Customer Logistics Sr. Specialist, Field Sales, Deployment, Distribution Operations, Transportation teams, Product Supply, Customer Strategies and team leaders.

At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do…