Account Supervisor, Shopper Marketing Agency

The incumbent(s) in this position should exhibit the following ACOSTA values:

• People Minded – Must show dignity and respect to all people
• Integrity – Must exemplify the highest degree of ethical behavior
• Results Oriented – Must show passion, pride and commitment to succeed
• Trust – Must be honest, sincere and confident
• Teamwork – Must build trusting relationships
• Innovation – Must progress through a combination of creativity, common sense and vision
• Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

• Build client relationships with appropriate marketing and sales functions, this includes visits to client headquarters and participation in client planning meetings.
• Serve as primary client contact at the appropriate management level.
• Train/supervise/oversee effective completion of all Account Coordinator & Account Executive job responsibilities.
• Expand client relationships to gain incremental revenue.
• Share best practices with others to maximize business potential.
• Understand client’s objectives, strategies and tactics and be the client advocate with the agency team.
• Ensure that we are meeting or exceeding all client contract obligations.

• Lead or support the strategic planning process.
• Participate in brainstorm meetings.
• Utilize Agency planning documents, such as job brief.
• Drive recommended program solutions that meet clients’ sales/marketing goals and brand standards.
• Determine necessary research to support or validate marketing plans.
• Investigate and recommend most effective execution strategies and tactics.

• Manage creative process.
• Lead presentation of creative concepts to client.
• Ensure recommended creative solution fulfills approved creative guidelines and communication priorities and meets clients objectives.
• Ensure team follows Agency process and procedures.

• Oversee the implementation and management of all marketing tactics and retail initiatives.
• Oversee the management of budgets and timelines.
• Oversee the management and communication between the agency team, retail field team and client team.

• Support Director/VP to ensure that agency meets all contracted obligations.
• Ensure profitability by ensuring that estimates and invoices are appropriately charged.
• Oversee clients’ overall Account Receivables.
• Help Director/VP manage overall profitability of accounts.

• Be willing, able, readily available to work outside of "normal hours".
• Be a team player to your specific account team(s).
• Work on special projects as directed by leadership.
• Communicate upward to ensure that management is informed.
• Oversee Account Executive and Account Coordinator roles as assigned to your team.