Senior Director Client Solutions

As a
Senior Director, Client Solutions you will be a strategic leader responsible for driving business growth, operational excellence, and client satisfaction across large-scale retail initiatives. You’ll lead cross-functional teams, manage high-impact projects, and serve as a key liaison between clients, field teams, and business operations.

• Lead strategic growth planning for $4BN Client, including managing $20M Retail Budget through new business development, capacity/resource planning, and profitability management.
• Collaborate with Talent Acquisition
  to align staffing strategies with project needs and business goals.
• Negotiate and execute incremental special project coverage
  in retail environments, ensuring accurate billing, reporting, and post-project analysis.
• Foster strong client relationships
  by participating and representing retail needs to the client leadership team meetings; understanding project goals and aligning internal teams for flawless execution.
• Communicate project requirements
  clearly to retail teams and refine frameworks to ensure consistency and clarity.
• Oversee project setup
  in internal systems (e.g., Back Office, NARS) and ensure timely, accurate billing.
• Analyze project data
  in partnership with Retail Analysts and deliver actionable insights to clients.
• Proactively communicate
  with client managing message for maximum effectiveness
• Develop internal project recaps
  to build a knowledge base and identify opportunities for revenue enhancement.
• Lead and mentor a team one
  Client Solutions Managers direct report and two (Walmart BI Analyst and SC Analyst) dotted line support staff, ensuring high performance and professional growth.
• Support system design (360, TRAX, Other) initiatives
  to enhance proprietary tools and improve operational efficiency.
• Drive continuous improvement
  by identifying trends, optimizing processes, and presenting strategic recommendations.
• Travel as needed
  to support client meetings, project execution, and team development.

Education & Experience

• 8–10 years of experience in the Consumer-Packaged Goods (CPG) industry, with a strong background in large-scale operations and client-facing roles.
• 1–3 years of experience managing and developing teams.
• Prior experience in sales or client services with a food broker, agency, or major consumer brand.
• Solid understanding of retail service organizations and in-store execution strategies.
• Strong negotiation, relationship-building, and communication skills.
• Proven ability to analyze sales and marketing data to drive strategic decisions.
• Proficient in Microsoft Office and other sales support software platforms.
• Demonstrated ability to manage multiple priorities and lead cross-functional teams.
• Experience in project management, including billing, reporting, and post-project analysis.

Leadership & Personal Attributes

• Strategic thinker with strong judgment and decision-making capabilities.
• Effective time manager with a results-driven mindset.
• Confident presenter with the ability to influence internal and external stakeholders.
• Assertive, collaborative, and adaptable in a fast-paced environment.

Other Requirements

• Valid driver’s license and willingness to travel as needed.
• Ability to meet physical requirements such as visual acuity and color perception.

Acosta Group is a collective uniting the most trusted retail, marketing, and food service agencies—Acosta, Action Link, CORE Food service, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full‑time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact  . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

• Locations Rogers, AR, United States (Hybrid)