Operations Manager

Operations

• Demonstrates high standards in customer service
• Meets financial metrics including service revenue, average ticket, client count, rebooking, and retail revenue
• Identifies opportunities for growth such as staffing, scheduling, and coaching
• Responsible for the management of all personnel including recruitment, training, product knowledge, loss prevention, performance management, safety, and legal compliance
• Conducts regular performance reviews and provides constructive feedback to enhance team performance
• Creates and maintains staff schedules to ensure adequate coverage during peak hours
• Responsible for store inventory
• Helps forecast sales, growth trajectories, and expansion plans

• Collaborates with the store owner to develop and manage the salon budget
• Monitors and analyzes financial reports, identifying opportunities for cost savings and revenue growth
• Implements strategies to achieve sales targets and profitability goals

• Oversees the delivery of high‑quality services and ensures client satisfaction
• Addresses client issues and concerns, providing timely and professional resolutions
• Maintains a positive and welcoming environment for clients and staff

• Leads by teaching employees and growing productivity; has a clear vision of individual, team, and personal goals, along with coaching and mentoring skills
• Responsible for identifying professional development needs for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews, identifying appropriate talent for salon growth

• Works with the store owner to develop and execute marketing strategies to attract new clients and retain existing ones
• Co‑ordinates and promotes special events, promotions, and collaborations to increase store visibility
• Manages social media accounts
• Assists in requesting marketing materials from corporate via internal portal
• Joins regular calls with owner and corporate to ensure consistency across the system

Job Types: Full-time

Availability:
Nights and Weekends are required

Experience:

One year of Salon Manager experience is preferred