Inbound Operations Manager
Listed on 2026-08-30
-
Management
Operations Management, Supply Chain & Logistics -
Business
Operations Management, Supply Chain & Logistics
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Inbound Operations ManagerFull Time Management Rogers, AR, US
3 days ago Requisition
About Company:
Who We Are
Products and solutions with purpose.
We started in a garage with one invention, Martcart™, the world's first electric shopping cart, born from our founder Bill Sage's desire to help his grandmother shop independently. From that start, Kiefer Sage has grown into a company that designs solutions and products with purpose, rooted in empathy, guided by innovation, and built to solve real problems.
Our Mission
At Kiefer Sage, we build amazing talent who build amazing businesses that make a difference in overlooked and underserved markets.
Our Core Values
Our values define our culture, guide our decisions, and shape the way we work.
- Love:
We lead with empathy, respect, and care for others. - Grit:
We persevere with determination and resilience. - Humility:
We remain grounded, open-minded, and eager to learn. - Own It:
We take accountability and deliver with integrity. - Make It Better:
We pursue continuous improvement and innovation.
We invest in our people by supporting their well-being, growth, and success.
- Free Virtual Urgent, Mental Health Care, and Primary Health Care
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short Term and Long-Term Disability
- 401(k) Retirement Plan
- Tuition Reimbursement
Job Title: Inbound Operations Manager
Department: Customer Experience
Reports To: Chief of Staff
FLSA Status: Exempt
Location: Rogers, AR
Date: 8/26/2026
Summary
The Inbound Operations Manager is responsible for leading the team responsible for customer order entry and related inbound business activities. This position works closely with Sales, Customer Experience, Planning, Operations, Finance, and other functional areas to support accurate and timely order processing and a positive customer experience.
This role is also intended to provide exposure to multiple areas of the organization. As business needs evolve, the Inbound Operations Manager may take on additional projects and responsibilities while continuing to develop their knowledge of the organization and its operations.
Essential Functions
- Lead and support the employees responsible for customer order entry and related inbound activities.
- Manage daily team workload and priorities to support accurate and timely order processing.
- Provide employees with clear expectations, regular feedback, coaching, and opportunities for development.
- Serve as a point of contact for questions or issues requiring additional support or coordination.
- Work closely with Sales and Customer Experience teams to understand customer needs and priorities.
- Coordinate with Planning, Operations, Finance, and other departments to support order fulfillment and resolve order-related questions.
- Maintain a strong understanding of order entry processes, customer requirements, internal systems, and related business procedures.
- Monitor incoming order activity, workload, turnaround times, and other relevant performance measures.
- Assist in developing and maintaining standard processes and procedures for inbound operations.
- Identify opportunities to improve efficiency, accuracy, communication, and the overall customer experience.
- Work collaboratively with team members and other departments to evaluate and implement process improvements.
- Support the implementation of new systems, processes, products, and customer requirements that impact inbound operations.
- Develop a working knowledge of the organization's products, customers, brands, systems, and functional areas.
- Participate in cross-functional projects and business initiatives as assigned.
- Assist the Chief of Staff with operational projects, analysis, and other business priorities as needed.
- Take on additional responsibilities based on business needs and demonstrated capability.
- Perform other duties as assigned.
Management Responsibilities
- Provide day-to-day leadership and direction to assigned team members.
- Establish priorities and coordinate team workload.
- Coach and develop employees through regular communication,…
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