Practice Director

Kindbody’s mission is to make fertility and family-building care affordable and accessible for all.

Founded in 2018, Kindbody has been recognized for technology innovation and industry leadership, Kindbody has been named to CNBC Disruptor 50, Fast Company’s Brands that Matter, Forbes Best Startup Employers, Inc.’s Best In Business list of most admired companies, as well as Deloitte Technology Fast 500™, which recognizes the fastest growing and most innovative technology companies in North America.

Kindbody is the leading U.S. fertility clinic network and global family-building benefits provider for employers on a mission to make fertility care more affordable and accessible for all. Kindbody serves patients at 26 state-of-the-art signature clinics and IVF labs, 400+ partner clinics, and in 113 countries around the world. Trusted by more than 140 employers, Kindbody’s physician-led model covers the full-spectrum of reproductive healthcare including fertility assessments, fertility preservation, genetic testing, IVF, donor and surrogacy services, adoption, postpartum care, and menopause support.

Kindbody is the only fertility benefits provider that serves patients directly, delivering a seamless, integrated experience with superior health outcomes at lower cost. Kindbody has raised more than $315 million in debt and equity funding from leading investors including Perceptive Advisors, JP Morgan Chase’s Morgan Health, GV, RRE Ventures, Claritas Health Ventures, Rock Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures.

As an experienced Practice Director, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role provides strategic and operational leadership for the clinic, with full accountability for P&L, staffing strategy, patient experience, facilities and cross‑functional collaboration. This role is a full-time position and is based out of our Rogers Clinic.

Manage practice operations team members and clinical leadership and ensure they are meeting their day-to-day responsibilities

Track KPIs and deliverables

Provide ongoing coaching, performance feedback, and development

Coordinate team meetings and oversee takeaways

Timecard Management

Serve as the liaison between team members and the physicians and lab team

Perform hiring procedures for all clinic staff , including placing requisition requests, participating in interviews and making hiring decisions

Oversee the onboarding program for the team members. The onboarding role involves but is not limited to, executing training materials, training in all SOPs, training on the process for the documentation, shadowing/coaching, and proficiency testing and sign-offs

Responsible for managing all internal staff escalations in collaboration with the Operations leadership and the People team

Work with Operations leadership to address all patient questions, complaints, and feedback within 24-48 hours by collaborating with the clinical, operations, and laboratory teams.

Work with the Operations leadership team and Finance team to ensure overhead and cost of goods and services are in line with budget and continue to push for budget improvement

Approve and ensure all purchase orders are in line with budget

Oversee clinic inventory

Execute patient conversion lists for specific markets by holding regular meetings with appropriate clinic staff to ensure coordination is being handled and patients are moving into treatment timely

Review the Anticipated List for specific market for accurate forecasting

Coordinate clinic staff schedules and time off to ensure there is appropriate in-office support, cross-team collaboration,…