Account Supervisor, Shopper Marketing Agency

DESCRIPTION

The incumbent(s) in this position should exhibit the following ACOSTA values:

• People Minded – Must show dignity and respect to all people

• Integrity – Must exemplify the highest degree of ethical behavior

• Results Oriented – Must show passion, pride and commitment to succeed

• Trust – Must be honest, sincere and confident

• Teamwork – Must build trusting relationships

• Innovation – Must progress through a combination of creativity, common sense and vision

• Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

• Build client relationships with appropriate marketing and sales functions, this includes visits to client headquarters and participation in client planning meetings

• Serve as primary client contact at the appropriate management level

• Train/supervise/oversee effective completion of all Account Coordinator & Account Executive job responsibilities

• Expand client relationships to gain incremental revenue

• Share best practices with others to maximize business potential

• Understand client’s objectives, strategies and tactics and be the client advocate with the agency team

• Ensure that we are meeting or exceeding all client contract obligations

• Lead or support the strategic planning process

• Participate in brainstorm meetings

• Utilize Agency planning documents, such as job brief

• Drive recommended program solutions that meet clients’ sales/marketing goals and brand standards

• Determine necessary research to support or validate marketing plans

• Investigate and recommend most effective execution strategies and tactics

• Manage creative process

• Lead presentation of creative concepts to client

• Ensure recommended creative solution fulfills approved creative guidelines and communication priorities and meets clients objectives

• Ensure team follows Agency process and procedures

• Oversee the implementation and management of all marketing tactics and retail initiatives

• Oversee the management of budgets and timelines

• Oversee the management and communication between the agency team, retail field team and client team

• Support Director/VP to ensure that agency meets all contracted obligations

• Ensure profitability by ensuring that estimates and invoices are appropriately charged

• Oversee clients’ overall Account Receivables

• Help Director/VP manage overall profitability of accounts

• Be willing, able, readily available to work outside of “normal hours”

• Be a team player to your specific account team(s)

• Work on special projects as directed by leadership

• Communicate upward to ensure that management is informed

• Oversee Account Executive and Account Coordinator roles as assigned to your team.

What You’ll Do

• Lead client relationships and oversee the development of shopper and trade marketing strategies that drive conversion and in‑store impact.

• Partner closely with internal strategy, creative, and execution teams to deliver best‑in‑class programs—ranging from customer‑specific activations to omnichannel shopper campaigns.

• Facilitate clear communication and compelling presentations that translate business objectives into powerful retail‑focused marketing solutions.

• Steer the creation and execution of promotional, digital, and in‑store programs that align with client sales goals, retailer priorities, and consumer/shopper insights.

• Manage account financials and contribute to organic growth by identifying new opportunities within existing client business.

• Bachelor’s degree in advertising, marketing, or related field.

• Minimum 6 to 8 years agency experience in retail or consumer packaged goods preferred.

• Prior experience working with Walmart and/or Sam's Club.

• Research/analysis experience a plus.