Store Director

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance, driving profitable business while building genuine customer connections and fostering an inclusive work environment.

• Lead your team and drive business with a meaningful connection to the brand, maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop top talent, building a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Provide feedback to the District Manager and relevant partners to influence product assortment and visual merchandising.

• 5+ years of full‑time retail management experience; current Store Director experience is a plus.
• Passionate support of our brand, customers, and teams.
• Knowledge of current fashion trends and industry developments.
• Strong teamwork, flexibility, courtesy, and execution of tasks.
• Innovative mindset, championing new ideas amid uncertainty with strong problem‑solving skills.
• Availability for scheduling flexibility, including nights, weekends, and holidays.
• Physical ability to bend, reach, stretch, lift, carry, and move at least 40 pounds (18 kilos).

Salary Range: $67,000.00 – $84,000.00. Base salary reflects internal equity, geographic location, and experience, and is part of a total rewards strategy that includes bonus opportunities.

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

J.Crew Group (JCG) is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law. We are deeply committed to our Diversity, Equity, and Inclusion efforts and warmly welcome applicants of all backgrounds.