Merchandise Manager

Merchandise Manager Overview

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, visual standards, accurate pricing, and timely promotional execution. This role ensures a customer‑ready store environment through strong workload planning and inventory management.

• Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements.
• Ensure execution of company policies and standards, holding the team accountable for store conditions and results.
• Provide Manager‑on‑Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes to ensure timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution with business needs.
• Execute and maintain Store‑In‑Stock Optimization (SISO) routines to drive in‑stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer‑ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute advertising sets, ensuring promotional signage and product placement are compliant and customer‑focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship‑from‑Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.
• Train, coach, and develop team members through structured onboarding and ongoing skill building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
• Other duties as assigned.

• Minimum 3+ years of retail leadership experience.
• Ability to remain standing for long periods.
• Ability to move throughout the store, bend, lift, carry, push, and pull merchandise and fixtures, up to 25‑50 pounds.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast‑paced environment with frequent customer interactions.
• Work hours include nights, weekends, and early mornings.

• Health insurance (medical, dental, vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations for applicants with disabilities. For more information about our benefits, visit .