Retail Associate

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows company best practice standards in all work centers, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks during all working hours and will perform a range of functions in all areas of the store as business needs require.

Additional tasks may be requested when they help achieve customer service and operational goals.

• Practices safe behaviors and maintains safety as the number one priority.
• Maintains awareness on the sales floor, ensuring a clutter‑free environment and clear egress to emergency exits, and reports unsafe conditions to Store Leadership.
• Treats all customers and associates with respect and courtesy, greeting them with eye contact, a smile, and a friendly "hello", and saying "thank you" with every register transaction.
• Provides prompt, efficient responses to customer inquiries and handles all customer issues courteously, calling Store Leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to maintain a safe and tidy store environment.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to maintain merchandise and customer areas.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store that meets merchandising standards.
• Expedites newly received merchandise receipts to the sales floor, merchandising items per company best practice and monthly presentation guidelines, and maintaining brand familiarity within departments.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece, and notification of Store Leadership for disposal approval.
• Follows all cash handling policies and procedures, maintaining accuracy and awareness when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role, maximizing productivity by executing all store best practices and minimizing steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicates with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Performs basic mathematical calculations commonly used in retail environments.

• Uses all store equipment, including PDTs, registers, and PCs as required.
• Spends up to 100% of working time standing, walking, and moving around the store.
• Bends at the waist, squats, kneels, climbs, carries, reaches, and stoops regularly.
• Pushing, pulling, and lifting more than 25 pounds occasionally.
• Uses janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom shifts: pushes, pulls, and lifts more than 20 pounds regularly.

None

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe it is essential to attract, hire, and develop a strong, diverse workforce. Ross complies with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental condition, disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran or military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other protected category.