Asst Store Mgr - Service

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

PRIMARY FUNCTION: Drive 70% of sales via In Home Services. Hire, train and develop team of Designers and hold accountability to all Design Crew expectations. Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

• Lead the Design Crew team to create an exceptional experience for customers & exceed sales and lever goals – 70% of sales generated via Design Crew and Design Services – In Home, Trade, In Store
• Implements and holds accountability to SPH expectations
• Regularly shadows designers on In Home appointments – minimum of one In Home visit a month
• Implements and holds accountability consistently to the 1.0-5.0 cadence of clienteling with all Designers
• Develop, implement & manage clientele programs and Lead Generation for Designs to drive sales: excel at managing pipeline
• Attract, motivate, coach & develop talent to maximize their potential
• Provide exceptional customer service in the store to achieve world-class service standards
• Ensure the sales floor is adequately staffed from a sales & tactical perspective; serve as a role model for sales associates in sales generation & service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes & challenges
• Utilize Design Essentials & training resources to educate team on product, improve selling skills & achieve goals
• Develop contests & other programs to motivate associates to increase productivity & raise team spirit
• Assume additional management responsibilities in the absence of Associate or General Manager
• Perform projects & assignments as directed by the Associate or General Manager
• Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
• Accountable to core competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• 2-3 years of previous retail sales experience or management experience in a customer service related field

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business.
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day;
  
  an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

• Individual development plans and career pathing conversations
• Annual performance appraisals
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University
• Leadership development opportunities

WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified…