Senior Customer Account Specialist - Walmart and Sam's; eCommerce

Senior Customer Account Specialist - Walmart and Sam's (eCommerce)

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers' lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Company Overview:
Nestlé USA's Coffee & Beverage Division is home to a dynamic portfolio of iconic brands including Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, and Seattle's Best Coffee. We are committed to delivering growth by elevating everyday moments for consumers while strengthening partnerships with our customers. Our organization thrives on collaboration, agility, and innovation to win in a fast-paced and evolving marketplace.

The Senior Customer Account Specialist supports the growth of Nestlé's Walmart and Sam's Club eCommerce businesses through customer-facing account management, business analytics, forecasting, and commercial execution. This role serves as the day-to-day business owner for assigned categories, partnering across Sales, Finance, Marketing, Supply Chain, Insights, and eCommerce teams to identify growth opportunities, optimize performance, and deliver annual sales, profit, and commercial objectives.

• Own sales, volume, profit, and commercial spend objectives for assigned  and Sam's Club categories.
• Serve as the day-to-day business owner for assigned categories, proactively managing performance, opportunities, risks, and execution priorities.
• Support customer planning, Joint Business Plans (JBPs), and category growth initiatives.
• Lead forecasting, promotional planning, distribution tracking, and post-event performance analysis.
• Build and deliver customer-facing business reviews, selling stories, and recommendations focused on category growth, assortment, pricing, promotions, and eCommerce opportunities.
• Serve as the analytics lead for assigned categories, developing scorecards, dashboards, and performance reporting.
• Analyze sales, traffic, conversion, availability, assortment, share, and promotional performance to identify growth opportunities and business risks.
• Conduct root cause analysis and translate insights into actionable recommendations that improve customer and category performance.
• Evaluate category and SKU performance to identify assortment expansion, productivity, and growth opportunities.
• Partner with the eCommerce Associate to prioritize digital shelf opportunities and measure the impact of content, assortment, and availability improvements.
• Collaborate with Sales Finance to manage commercial investments, forecast accuracy, financial reconciliation, and performance tracking.
• Partner with cross-functional teams to execute customer priorities, new item launches, promotional events, and strategic initiatives.
• Act as a peer coach and share best practices in analytics, business planning, and eCommerce performance management.

• Bachelor's Degree or equivalent experience.
• 5+ years of experience in Customer Development, Sales, eCommerce, Category Management, Analytics, or…