Aircraft Flight Operations Specialist

Job Requirements

• Applicant must live in Northwest Arkansas or be willing to relocate*
• Part 91 and/or Part 135 aviation experience strongly preferred.
• Prior dispatch, charter, aviation operations, logistics, executive travel, or high-level customer service experience preferred.
• Strong computer skills and ability to learn aviation scheduling and flight-tracking systems.
• Exceptional written and verbal communication skills.
• Outstanding attention to detail and organizational ability.
• Ability to manage multiple active trips and rapidly changing priorities.
• Strong independent problem-solving and decision-making within established authority.
• Ability to remain calm and professional during time-sensitive operational situations.
• Strong customer-service mindset with the ability to anticipate client needs.
• High degree of confidentiality, professionalism, accountability, and follow-through.
• Willingness to work weekends, holidays, evenings, and nontraditional hours as required by the assigned schedule and flight activity

• Rogers, AR
• Applicant must live in Northwest Arkansas or be willing to relocate*
• Part 91 and/or Part 135 aviation experience strongly preferred.
• Prior dispatch, charter, aviation operations, logistics, executive travel, or high-level customer service experience preferred.
• Strong computer skills and ability to learn aviation scheduling and flight-tracking systems.
• Exceptional written and verbal communication skills.
• Outstanding attention to detail and organizational ability.
• Ability to manage multiple active trips and rapidly changing priorities.
• Strong independent problem-solving and decision-making within established authority.
• Ability to remain calm and professional during time-sensitive operational situations.
• Strong customer-service mindset with the ability to anticipate client needs.
• High degree of confidentiality, professionalism, accountability, and follow-through.
• Willingness to work weekends, holidays, evenings, and nontraditional hours as required by the assigned schedule and flight activity
• Salary: $55,000 - $68,000

Benefits:
Health, 401K, Dental, Vision

• Flight Planning & Trip Coordination
• Preparing Trip Quotes and responding to trip requests 22
• Review upcoming flights and ensure trips are prepared accurately and completely.
• Confirm aircraft, crew, passenger information, airports, schedules, FBOs, and other trip requirements.
• Prepare and maintain trips using company scheduling and flight operations software.
• Coordinate FBO services, fuel, parking, hangar arrangements, catering, ground transportation, crew hotels, airline positioning, and other required services.
• Verify arrangements have actually been confirmed rather than assuming a request has been completed.
• Maintain accurate trip notes and ensure crews have current operational information.
• Review trips in advance for missing information, conflicts, or potential problems and follow outstanding items through resolution.

• Maintain a working understanding of the differences between Part 91 and Part 135 operations and follow applicable company procedures.
• Ensure required operational and trip information is available and communicated to the appropriate personnel.
• Maintain awareness of aircraft availability, crew assignments, airport restrictions, weather, maintenance concerns, and other conditions that could affect a trip.
• Recognize matters requiring escalation to the Pilot in Command, Director of Operations, Chief Pilot, Director of Maintenance, or company leadership.
• Never make regulatory, maintenance, or operational assumptions when information is unclear.

• Actively monitor flights from pre-departure through arrival and completion.
• Monitor scheduled and actual departure/arrival times and aircraft movement using company-approved tracking systems.
• Maintain awareness of weather, NOTAMs, airport/runway closures, TFRs, ATC delays, FBO restrictions, parking limitations, and other operational concerns.
• Identify potential delays, diversions, cancellations, maintenance concerns, or other disruptions as early as possible.
• Proactively communicate changes to crews, clients, FBOs, transportation providers, maintenance, leadership, and other affected parties.
• Continue monitoring an issue until it is resolved or responsibility has been clearly transferred to another qualified person.

• Provide clear, timely, professional, and proactive communication to clients and flight crews.
• Communicate schedules, FBO information, transportation arrangements, delays, and significant changes promptly.
• Anticipate client needs rather than waiting for the client to identify a problem or request information.
• Respond promptly to client and crew communications and provide updates until time-sensitive matters are resolved.
• Never speculate or provide unverified operational or maintenance information.
• Maintain exceptional discretion regarding passengers, aircraft owners,…