Warehouse Operator Clerk

Job area:
Terminal/Warehouse/Transport

Division:
Solutions

Job Posting

Title:

Warehouse Operator Clerk

Time Type:
Full Time

Schedule is 1B/ 5:00am - 5:30pm Thursday/Friday/Saturday and every other Wednesday. The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV work instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc.,

ensuring that shipping and receiving documents and functions are completed accurately and on time.

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
• Furnish shipping and tracking information as required.

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV work instructions manual, answer phone calls, and operate various office machines and computers necessary to perform duties.

• Operate the computer terminal proficiently.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relating to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record‑keeping unit.
• Comply with all DSV work instructions.

• Use appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Verify that products and/or orders meet quality standards, reporting any damages or discrepancies.
• Stack, package, shrink wrap, and label product(s) as defined by standard operating procedures.

• Execute all safety protocols and perform job tasks in a manner that promotes safety.
• Maintain cleanliness and orderliness of the facility, securing the warehouse.
• Comply with all standard operating procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS standards.

• Other clerical duties, including backup support as assigned.
• Performs other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

None

• Must have a high school diploma or general education degree (GED).

• None

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months that can range from mild to moderate.

• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).

• Basic level.

• Strong attention to detail and accuracy.
• Open to accomplishing job tasks in a timely manner.
• Good verbal and written communication skills.

• Previous customer service experience including phone calls and operating office equipment.

Occasional walking and standing.

Frequent walking and standing.

• Walking and standing.

Constantly able to lift/carry and push/pull. Reach above shoulder, squat, or kneel.

While performing the duties of this job, the employee is rarely exposed to…