Business Services Administrator

Overview

Job Location:

01-Rogers - Rogers, MN 55374
Position Type:
Full Time
Salary Range: $19.00 - $24.00 Hourly

Purpose:

Responsible for administrative duties related to accounts payable and receivable functions, service department administrative support, customer communications, recordkeeping, and coordination of business processes that support efficient dealership operations.

• Service Department
  • Answers incoming calls and fields internal and external customer inquiries to the Service Department and other proper departments as needed
  • Strong interpersonal and customer service skills, with a positive and empathetic understanding of customers’ needs
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification
  • Fields walk-in customer’s needs, updates customer profile using equipment, hours and/or other information for work order
  • Utilizes a scheduling tool to assign and prioritize service department workload based on availability
  • Updates customer profiles using equipment, hours, or other information from customer work order
  • Supports administrative needs in closing and invoicing for customer work and reviews work orders for completeness and accuracy prior to customer billing
  • Works with Service Manager to identify and execute continuous process improvements
• Accounting
  • Maintains accounts payable and accounts receivable records
  • Records routine or recurring transactions within accounts payables, receivables, general ledger, and inventory
  • Distributes mail and maintains dealership files
  • Process delivery receipts and warranty registrations
  • Assists in employee recognition activities
• Dealership
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Maintains service accessories and supplies and prepares replacement orders as needed for the dealership
  • May order office supplies for store location
  • Participate in training programs required for the development of skills and knowledge
  • Follows all safety rules and regulations in performing work assignments
  • Other duties as assigned

• Business or Accounting degree with employment background in both accounts’ payables and receivables
• Ability to work in a matrix structured role reporting to both Service Manager and Controller
• Superior flexibility to adapt workload and responsibilities based on operational needs
• Ability to work cooperatively in a fast-paced team environment and host difficult conversations, communicating effectively
• Experience communicating effectively verbally over the phone and in person, as well as in writing
• Ability to use standard desktop load applications such as Microsoft Office