Office Manager​/Inside Sales

Ace Handyman Services is a national leader in the home improvement and home repair services industry and a part of Ace Hardware Corporation's home services division. We are a family and locally owned and operated company in Rogers, MN. We are seeking a highly organized and detail-oriented individual to join our team as a Office Manager
. This role is crucial to the operations, marketing and sales, growth and overall profit goal incentives while maintaining our national brand standard. The Office Manager will play a pivotal role in ensuring we deliver exceptional customer service, quick follow-up, and efficient scheduling. This is a customer-facing role. You will partner with our craftsmen to ensure customer satisfaction.

• Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.
• Educate customers on our services, capabilities, rates and availability.
• Respond to leads in a timely manner.
• Responsible for clear and efficient project communication with the customer and the craftsman. Offer operational assistance to Craftsmen in the field.
• Receive and solve customer issues and perform customer follow-up calls.
• Daily project oversight includes monitoring job status, work in progress and follow up.
• Administer, organize, and schedule projects in Service Titan. Confirm job will be ready to execute when the craftsman arrives.
• Create preliminary estimates using estimating software. Estimate projects over the phone.
• Maintain detailed notes and follow up with customers. Document all calls and activities in Service Titan.
• Manage our Service Titan software to fully utilize its capabilities.
• Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.
• Handle a variety of administrative duties.

• Reinforce our Service Path, Brand standards and company culture.
• Excellent time management and decision‑making skills.
• Great communication skills – verbal and written, critical thinking, problem solving, and multi‑tasking skills.
• Have a desire to help people and deliver exceptional customer service to our customers and team.
• Enjoy working in a sales environment.
• Must be a team player and have a positive, pro‑active attitude.
• Ability to work independently.
• Ability to pass a background check.

• Five plus years experience in customer service and sales (comfortable in a sales environment)
• Have a detailed understanding of the full Microsoft Office suite.
• Service Titan experience is a big plus!
• Previous experience working in a home remodeling/repair services or real estate industry a huge plus!
• Prefer previous experience using estimating software.
• Outgoing personality.

• 401(k) (with 3% match after one year)
• Flexible schedule.
• Opportunity for advancement.
• Training & development.
• Performance bonuses and pay reviews.
• Vacation and six paid holidays.

$18.00 - $26.00 per hour