Customer Service Representative

Overview

Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills?

If so, we are looking for you! Mr. Appliance is a customer service company who happens to excel at repairing appliances. We are looking for a full-time Customer Service Representatives in our Rogers office Monday-Friday from 9:30am-6pm. This is not a remote work opportunity. Apply today!

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. Oh, and did we mention… no nights or weekends!

We’ll also give you the ongoing training that you’ll need. You don’t even have to know how to fix appliances!

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with one of our trained Appliance Repair Technicians.
• Effectively communicate with the customer to ensure they understand the appointment time and services needed.
• Order, receive, and return parts to ensure efficient use of company materials.
• Enter data into the company software.

• Exceptional Customer Service: In this role, you are the voice of the company. You will deliver a great customer experience with empathy and schedule repair appointments.
• Problem Solving: Ability to think critically and solve problems to keep customers satisfied and ensure scheduling and repair work is accurate the first time.
• Efficiency: Ability to work efficiently in a fast-paced office environment to meet daily customer needs.
• Punctuality and Reliability: Be available and show up on time to deliver a great experience.
• Detail Orientation: Value attention to detail in completing customer information and reports.

• High school diploma or equivalent
• Good telephone communication skills
• Basic computer and data entry skills
• Previous customer service by phone experience is a plus

• The pay range for this position is $18.00 to $20.00 per hour, depending on your experience.
• No nights or weekends
  :
  We value work-life balance.
• Benefits
  :
  Paid holidays, medical premium reimbursement, 401K with matching funds, and more.
• Sick and PTO
• Fun Team Environment: We stand by our culture and build our team with people who love what they do.

If you enjoy taking care of the customer, are great at problem solving, and want to work in an office environment, a career liance as Customer Service Representative could be your future!

Apply today!