Pharmacy Technician

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system—improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers, ensuring prescriptions are filled promptly, safely, and accurately while providing caring service that exceeds expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication, demonstrating genuine care and contributing to a safe and inclusive culture.

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Following pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment.
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; offering immunizations and other services; and solving or escalating patient problems.
• Completing basic inventory activities (as permitted by law), such as accurately putting away medication deliveries, completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contributing to a high‑performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge.
• Remaining flexible for scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as needed.
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; complying with CVS policies to ensure patient safety, controlled substance dispensing, recordkeeping, and protection of patient privacy and security.
• Delivering additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics) where allowable by law and supported by required training and certification.

• Completing additional licensure and training requirements to obtain Technician Immunizer status.
• Educating patients about the importance of vaccines and referring vaccination questions to the Pharmacist‑on‑duty.
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements.
• Reviewing and collecting patient information, tracking, and documenting for each applicable patient.
• Monitoring and managing vaccine supplies.

• Must comply with state board of pharmacy requirements or laws governing the practice of pharmacy, including but not limited to age, education, and licensure/certification.
• State-level licensure and national certification requirements vary by state— to learn more.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus
  • Ability to concentrate on a task over a period of time.
  • Ability to pivot quickly from one task to another to meet patient and business needs.
  • Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation
  • Actively look for ways to help people in a friendly manner.
  • Notice and understand patients' reactions, and respond appropriately.
• Communication Skills
  • Use and understand verbal and written communication to interact with patients and colleagues.
  • Utilize active listening, give full…