Front End Team Lead

Position Summary

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

• Supports the GSM/DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily direction to the associates within the department.
• Prepares to-do/task lists.
• Executes all merchandising directives such as "Top 25 list", "Extreme Savings" items, etc., and maintains all plan‑ograms as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM/DM and Human Resources Manager to staff the department with service‑oriented associates; participates in interviewing, makes recommendations for selection, coordinates training, and provides input on performance appraisals.
• Prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive, team‑oriented work environment.
• Resolves customer and associate issues in conjunction with the GSM/DM and HR Manager.
• Maintains a high level of personal Customer Service; achieves better than Company average results (surveys, secret shops, etc.).
• Remains product expert through ongoing product knowledge training; conducts product demos for entire staff.
• Assists the GSM/DM with coordination of all special events; ensures proper pricing and UPC integrity; determines proper assortments, inventory accuracy, and proper display, signing and pricing of all advertised items.
• Carrying out supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, and maintaining a positive, harassment‑free working environment for all associates.
• Provides a legendary experience for every customer by assisting in making buying decisions through identifying needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In‑Store Pick‑up.

• Minimum Degree
  
  Required:
  
  High School Diploma or equivalent.
• 2 to 4 years in Retail Sales.
• Supervisory experience is a plus.

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC‑based word processing, spreadsheets, data‑based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills; ability to establish and maintain effective working relationships with co‑workers, associates, customers and Corporate Staff.

N/A

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions that may include wrists, hands and/or fingers.
• Occasionally operate machinery and/or power tools.
• Occasionally operate motor vehicles or heavy equipment.
• Light work including moving objects up to 20 pounds constantly, and may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
• Occasionally work in tight and confined spaces.
• Occasionally work in noisy environments.

Performs duties within the scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired results. Exercises independent judgment regularly within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Starting Pay Rate: $18.00 - $20.75 (Full Time).

Full Time Benefits

Summary:

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