Counter Sales Associate

Position Overview

We are seeking a knowledgeable, results‑driven Counter Sales Associate to join our team. This role is more than assisting with transactions—it’s about being a trusted advisor to our plumbing and HVAC contractor customers. You will leverage product expertise and problem‑solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our company’s sales strategy.

• Engage customers proactively at the counter, on the phone, and via e‑mail to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross‑sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Starting rate: $22.00 per hour, with potential for higher pay based on experience. Pay range: $21.63 – $30.26 per hour. This role is Bonus or Incentive Plan eligible.

Competitive benefits including health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender‑affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.