Automotive Service Advisor

Company

TKG Automotive Specialists – We are a locally‑owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

We have immediate openings for Sales and Service Advisors. The Sales and Service Advisor is an essential team member as the face of the shop and the main point of contact throughout the repair/maintenance process. The Advisor works with clients to advise them, build long‑standing relationships, and always provide a 5‑star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

$60,000 / Yr. – $80,000 / Yr. depending on experience & qualifications.

• Competitive Bi‑Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the company’s standardized customer service techniques.
• Listen to and thoroughly document customers’ concerns; inspect vehicle and refer to service history to accurately identify and verify customers’ service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in the customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide the customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi‑point inspection and explanation of applicable warranties.
• Conduct post‑repair and declined services follow‑up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process‑driven environment.
• Possess a valid driver’s license.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.