Account Manager - Commercial HVAC

Overview

We are a reputable commercial contractor with over 30 years of experience in the mechanical services industry. Our team of dedicated professionals collaborates to deliver exceptional service and innovative solutions, focusing on quality and customer satisfaction.

Service Operations Representative – Alameda, CA

Salary: $85,000 - $115,000 per year (DOE)

Benefits include health, dental, and vision insurance; company‑paid life insurance; paid time off/holidays; and retirement savings.

• Coordinate first‑time preventive maintenance visits by communicating with customers and assigned technicians.
• Confirm booking details, including scope of work, equipment information, visit counts, and billing details.
• Track site access requirements, security protocols, keys, badging, and other important site‑specific information.
• Proactively contact customers regarding PMA renewals, pricing updates, and retention opportunities.
• Maintain accurate PMA records and resolve missing or incomplete information with technicians, customers, and internal teams.
• Document customer feedback, service notes, and communication outcomes in the service management system.

• Previous experience in a similar role, preferably in HVAC, mechanical, construction, or service operations.
• Proficiency in Microsoft Office Suite and comfort learning new service management systems.
• Understanding of service contract management, customer service, and process improvement.
• High school diploma or equivalent required.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.