Director Of Slot Operations

Overview

The Director of Slot Operations is responsible for the day-to-day operations of the Slot Department. They will ensure the Slot Team has the adequate tools to perform at peak levels while promoting a positive work environment at all times. The incumbent will maximize slot performance through managing slot product, negotiating costs, and directing the team to excel in guest service. The director will develop strong relationships with vendors, peers, Team Members, and guests while performing the essential duties required by the position.

• Responsible for practicing, supporting and promoting Graton Resort & Casino's company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
• Understand Graton Resort & Casino's philosophies, and work effectively to implement them. Act in relation to Team Members and Guests in a manner consistent with the interests of the Company.
• Establish, administer and evaluate all Slot Department policies. Provide feedback to the General Manager and Assistant General Manager on necessary changes and improvements.
• Responsible for final decisions or terminations.
• Generate and present budgets on an annual basis. Analyze and control expenses to maintain budget standards on a monthly basis. Review and approve all expenditures for the department.
• Responsible for maximizing the yield of the Slot Department. Responsible for Slot Floor Layouts.
• Provide long-term direction and goals for the Slot Department.
• Maintain up-to-date knowledge of new slot products.
• Ultimately responsible for regulatory compliance.
• Responsible for analysis of Graton Resort & Casino's Slot Reports.
• Handle guest opportunities in a positive and professional manner. Make decisions in the best interests of guests and the company.
• Understand and practice the service standards. Direct Team Members to follow these concepts.
• Maintain positive and effective working relationships with Team Members, Guests and other departments.

• Responsible for understanding the Players Club Rewards Program and CMS Player Tracking. Understand all upcoming promotions and events.
• Other job related duties as assigned by General Manager and Assistant General Manager.