Rewards Center Representative: Part-Time

Position Summary

Rewards Center Representatives are the front of house, information center for our guests and are expected to meet and exceed all Graton Resort & Casino guest service standards. Participate in marketing-related functions, including booth operations, the customer database, comp redemption, and ticket sales.

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Enroll qualified players, while maintaining all Graton Data Integrity Standards.
• Verify and update guest information during every interaction—whether in person at the Rewards Counter, on the casino floor, or by phone—to ensure accurate and up-to-date guest records.
• Thorough understanding of the Graton Rewards Programs and Benefits, including tier benefits, exclusive special events, entertainment, and promotions.
• Issue Graton Rewards cards to guests using the casino management system and mobile systems, always ensuring complete and accurate guest information.
• Issue comps to qualified players by verifying eligibility in the player-tracking system and applying the appropriate comp value.
• Effectively and accurately operate assigned equipment, including but not limited to various computer programs, standard computer terminal, embossers, Info Genesis, ticket sales, and scanners.
• Ability to multitask and navigate several computer-based systems simultaneously to verify guest information, process rewards or comps, provide guests with information and complete service transactions efficiently.
• Provide guests with accurate details about current promotions, including eligibility requirements and how to participate.
• Serve as a Rewards Center ambassador by walking the casino floor to promote Rewards card enrollment and assist guests with reprints, while enthusiastically sharing program benefits, current promotions, and special offers.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

• Provide operational support during Special Events, and Concerts including guest registration, seating coordination, and any additional duties requested.
• Support Team Promotions by preparing materials, assisting with event setup and breakdown, and providing on-site help during activities.