Senior Student Support Specialist

Position: SENIOR STUDENT SUPPORT SPECIALIST #00027153
Hiring Department

Dean of Students Office, Division of Student Sucess

Job Description

The Dean of Students Office invites applications for a Senior Student Support Specialist. This position serves as the central hub for administrative operations, providing support to the Dean of Students, Director of Community Standards, and Student Conduct Manager.

The role coordinates conduct data management and student services (absence notifications, student concerns, and record requests), oversees the student leadership development programs, manages office operations, and supervises student employees.

Key Responsibilities:

* Serve as primary administrator for the student conduct management system (Maxient), processing and managing conduct cases while maintaining confidential recors for compliance and reporting

* Coordinate logistics for conduct meetings, hearings, and appeals, including scheduling, notifications, and communication with students and campus partners

* Process and respond to student absence notification requests, student concerns, and conduct history requests

* Assist in tracking data for assessment, generating reports, analyzing trends, outcomes and continuous improvement

* Serve as primary contact for office and provide administrative support including calendar coordination and workflow tracking

* Oversee office payments, purchasing, supply inventory, and student fee processing

* Coordinate student employee schedules, onboarding, and daily workflows while recommending updates to office procedures to improve efficiency

* Provide administrative support for the student leadership development program, including assisting with the advising or peer mentors

* Assist with departmental communications and website updates

* Other duties as assigned

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

* Proficiency with data management systems, particularly Maxient or similar case management platforms, Microsoft Office Suite, People Soft, and Adobe

* Strong organizational skills, attention to detail, and ability to manage multiple priorities and complex workflows

* Excellent interpersonal, communication, and customer service skills with ability to work collaboratively across departments

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $18.87-$20.87 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 8

University

Title:

STUDENT SUPPORT SPECIALIST SR

To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Final date to receive applications

Applications will be accepted until this position is filled.

Sponsorship Information

Visa Sponsorship Information:

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Community Information

University Information

Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery.

Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla

Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year.

The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural…