Member Services Associate

Job Description

Position Title: Member Services Associate

Location: The Centre Rolla

Type: Part Time

Summary: We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

• Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check‑in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check‑in, and the provision of information pertaining to all scheduled activities and events including sign‑up and fees if applicable.
• Promote and effectively sell memberships and ancillary services including personal training, massage therapy, medically integrated programs, and nutrition services.
• Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
• Knowledge of opening and closing procedures, balancing drawers from daily sales, credit card and check policies and use of cash drawer.
• Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
• Effective radio communication with all departments as needed.
• Work toward achieving satisfaction metrics such as Secret Shops and Member Survey scores.
• Maintain an average of five working shifts per month.
• Must be able to stand for the length of shift (generally 3–6 hours at a time).
• Other duties as assigned.

• High School diploma or GED preferred.
• Certificate from college or technical school preferred.
• Minimum six months of related experience or training preferred.
• 2–3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Excellent interpersonal and communication skills; ability to work with members in a positive, service‑based manner.
• Ability to multi‑task and maintain a controlled and professional demeanor.
• Proficient computer skills.

Address:
The Centre, 1200 Holloway Street, Rolla, Missouri, United States of America