Merchandiser, Customer Service​/HelpDesk

Customer Merchandising Representative

We are seeking a qualified Customer Merchandising Representative to help keep our business running through their skill, team-first approach, and customer service excellence. Customer Merchandising Representative is a key part of the engine that drives our consumer reach. Job duties include:

• Serve/support internal and external customers.
• Work directly with customers to ensure Plan-O-Gram, Backroom, and Merchandising Standards management is achieved.
• Manage daily and weekly merchandising schedule.
• Participate in team calls and meetings.
• Complete required training and safety sessions.
• Manage/utilize organization and selling tools through smart phone.
• Microsoft Teams
• Email and Calendar – Microsoft Outlook
• Maintain close communication with Sales Manager and Customer Sales Representative.

Requirements

• Proven customer support experience with knowledge of customer service principles and practices
• Strong communication skills
• Conflict resolution
• Microsoft Outlook skills (Email and Calendar)
• Multi-tasking and time management skills
• High school degree
• Documented and verifiable references/work history
• Negative Drug/Alcohol screening results
• Good driving record and the ability to obtain a class E driver's license