Customer Care&Sales Advisor

Join Cable One (Sparklight) as a Customer Care & Sales Advisor supporting residential and small business customers for our broadband, TV, and phone services. You'll handle inbound calls, resolve service and billing inquiries, troubleshoot basic connectivity issues, and recommend solutions that fit customer needs. Using consultative selling, you'll promote upgrades and bundle options while meeting quality and sales goals. You'll work in a supportive, people-focused environment that values integrity, teamwork, and local community impact, with opportunities for training, growth, and strong benefits in a stable telecom career.

Responsibilities

• Handle inbound calls from residential and small business customers regarding internet, TV, and phone services
• Resolve billing, service, and account questions with accuracy and professionalism
• Perform basic troubleshooting for connectivity and equipment issues using guided scripts and tools
• Use consultative selling to recommend appropriate plans, upgrades, and bundles to meet customer needs
• Meet or exceed individual and team goals for customer satisfaction, quality, and sales
• Document all customer interactions and updates in the CRM system in a timely, accurate manner
• Follow established policies, procedures, and compliance requirements for telecom services
• Collaborate with teammates and other departments to resolve complex customer issues
• Participate in ongoing training and coaching to improve product knowledge and service skills
• Represent Cable One's people-focused, community-minded culture in every customer interaction

Required Skills

• Customer service (phone-based)
• Call center operations
• Sales and upselling
• Telecommunications products knowledge
• Basic technical troubleshooting
• CRM software proficiency
• Billing and account management
• Conflict resolution and de-escalation
• Typing and data entry
• Cross-selling and needs analysis