Senior Student Support Specialist

Position: SENIOR STUDENT SUPPORT SPECIALIST #00025810
Hiring Department

Student Financial Services

Student Financial Services manages financial aid and student account processes, including scholarships, loans, billing, and federal aid administration. The department works with students and families to provide guidance on financial procedures and compliance with federal and institutional requirements.

Job Description

The Financial Services Counselor provides direct support to students and families by delivering high-quality counseling and customer service related to financial aid and student billing. This role involves guiding students through the financial aid process, assisting with billing inquiries and payment options, and serving as a knowledgeable resource while providing general customer service at the front desk. The counselor also represents the office at outreach events and contributes to educational efforts that promote financial literacy and access.

Key Responsibilities:

Financial Aid & Billing Counseling

* Advise students and families on financial aid eligibility, application procedures, award packages, and related policies

* Assist with student billing inquiries, explain charges, and present payment plans and financial resources

* Ensure compliance with federal, state, and institutional regulations in the review and processing of aid applications

Outreach & Financial Education

* Represent the office at campus and community events, including orientations, financial aid nights, and information sessions

* Lead or support presentations and workshops focused on financial literacy, FAFSA completion, and billing topics

Front Desk Coverage

* All Financial Services Counselors will rotate throughout the week to cover phone, email and walk-in traffic

* This position serves as the first point of contact for students, families, and campus partners

Shift

Monday-Friday 8:00 am to 4:30 pm, with some Saturdays-events.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $18.87-$20.00 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 008

University

Title:

STUDENT SUPPORT SPECIALIST SR

To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Final date to receive applications

Applications will be accepted until this position is filled.

Sponsorship Information

Visa Sponsorship Information:

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Community Information

University Information

Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery.

Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla

Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and…