Patient Services Representative - Rolla Walk-In Clinic | Part-Time, Shifts Vary

Overview

Patient Services Representative – a front‑line role that enables patients to receive timely, accurate, and compassionate care. The position involves patient registration, appointment scheduling, insurance verification, and providing essential patient support.

• Create a welcoming and efficient environment for patients, addressing their needs and providing support through the initial stages of their healthcare journey.
• Collect accurate demographic information (name, address, phone number, date of birth, insurance details) and enter it into the system.
• Update existing patient records with any changes and obtain applicable consents and required forms.
• Verify patients’ insurance coverage using EHR Real Time Eligibility, online verification systems, or by contacting insurance providers.
• Ensure necessary pre‑authorizations or referrals for services are obtained.
• Explain insurance benefits and financial responsibilities to patients.
• Provide exceptional customer service by answering phones promptly and professionally, addressing concerns, and providing information.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Collect co‑pays, deductibles, co‑insurance, and balance payments in compliance with hospital policy.
• Maintain work queues to ensure efficient claims processing and organizational financial health.
• Assist patients with navigating and using the online patient portal.
• Adapt to shifting work assignments and area priorities based on business needs.

High School Diploma or GED required.

• At least six months of office and/or call center, customer service, or healthcare experience preferred.
• Knowledge of computers and standard office equipment required.
• Proficiency in data entry preferred.
• Graduate of an accredited medical receptionist or similar program, or two years in a health care setting is preferred.

• American Heart Association Basic Life Support certification required.

• Ability to concentrate, pay close attention to detail, and perform duties under time restrictions.
• Maintain normal mental concentration for variable operations over short periods and moderate concentration for repetitive tasks over long periods.
• Extensive computer use with frequent interruptions.
• Physical ability to stand, walk, sit, reach, assist and transport patients in wheelchairs, and lift up to 10 lbs.

• Standard office conditions with noise levels above average.
• Periodic exposure to fumes, chemicals, hazards, or diseases.
• Work shifts required, including night, weekend, and holiday coverage as needed.