MANAGER IT

Position: MANAGER IT #00027521
Hiring Department

Information Technology
- Business Services

The Information Technology Department supports administrative systems, academic technologies, and research computing. System reliability and campus operations are strengthened through IT initiatives. IT roles involve system support, infrastructure maintenance, and technical collaboration with campus units.

Job Description

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world's great challenges? If so, we would like to talk to you.

If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you.

The IT Manager provides strategic and operational leadership for the university's technology infrastructure, systems, and services. This role ensures the institution's technology resources effectively advance teaching, learning, research, and administrative goals. The IT Manager oversees multiple related teams, manages resources and priorities, and promotes a culture of excellence, innovation, compliance, and continuous improvement.

Nature of Work

Develops, maintains, and supports computer systems, software, and networks. Functions may include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, networking, telecommunications, systems development, database administration, server administration, website management, end user engineering, and service desk operations.

Behavioral Competencies

* Professional Presence:
Models professionalism, integrity, and respect; enhances IT's reputation across campus and with external partners

* Responsiveness:
Demonstrates reliability and timeliness in communication and service delivery

* Leadership Composure Calm Demeanor:
Maintains composure in complex or high-pressure situations and encourages a positive, solutions-oriented team culture

* Collaborative:
Builds partnerships across divisions, promoting teamwork and shared accountability

Leadership Competencies

* Positively Influences Others:
Fosters a culture of excellence, inclusion, and mutual respect

* Professionally Advocates for Change:
Leads with vision, guiding teams and departments through change with professionalism and transparency

* Effectively Communicates & Demonstrates Courage:
Communicates clearly, listens actively, addresses conflict, and contributes confidently to decision-making discussions

* Coaches, Mentors, and Trains New Employees:
Invests in team growth through mentorship, coaching, and skills development

Management Competencies

* Plans and Documents Work:
Establishes clear project goals, timelines, and documentation standards

* Prioritizes Work Appropriately:
Balances daily operations with strategic initiatives and institutional needs

* Successfully Executes:
Oversees implementation of complex projects, ensuring timely and effective outcomes

* Improves Efficacy:
Continuously evaluates processes and implements enhancements to improve efficiency

* Budget and Financial Management:
Manages IT budgets, forecasting, and resource allocation

* Oversees related vendor contracts, procurement, and cost optimization to ensure transparency and fiscal responsibility

* Conflict Management:
Proactively addresses workplace challenges with fairness and professionalism, fostering a respectful and collaborative work environment

* Experience in conflict management, coaching, mentoring, etc

* Organizational skills for meeting goals on time and in scope

* Project and Time Management:
Organizational skills for meeting goals on time and in scope

Technical Competencies

* Self-driven Learner:
Maintains awareness of emerging technologies and higher education IT trends. Actively pursues and promotes staff professional development

* Delivers on Functional and Initiative Responsibilities:
Executes operational and strategic objectives with reliability and technical precision

* Compliance:
Ensures adherence to FERPA, GLBA, NIST-CSF, EAR, ITAR, CUI and institutional data governance requirements, and university/system policies

* Promotes cybersecurity best practices and ethical technology use

* Contributes to Continual Improvement:
Identifies opportunities for innovation, efficiency, and process optimization

Knowledge

* Provides leadership to managers, supervisors, and professional staff

* Develops departmental and operational plans, including business, academic, and organizational priorities

* Makes decisions guided by resource availability, institutional policy, and functional objectives

* Demonstrates a comprehensive understanding of information systems, cybersecurity, and enterprise technology environments

Scope

* Requires deep understanding of…