Senior Assistant Director; Financial Aid & Data Systems

Position: SENIOR ASSISTANT DIRECTOR; FINANCIAL AID & DATA SYSTEMS #00025816
Hiring Department

Student Financial Services

Student Financial Services manages financial aid and student account processes, including scholarships, loans, billing, and federal aid administration. The department works with students and families to provide guidance on financial procedures and compliance with federal and institutional requirements.

Job Description

The Senior Assistant Director of Financial Aid & Data Systems assists in the leadership and management of Student Financial Services (SFS) and reports directly to the Senior Director. This position provides operational, compliance, and systems leadership for financial aid within an integrated, student-centered SFS model that emphasizes a one-stop, cross-trained service environment. The role supports accurate, timely service delivery while ensuring regulatory compliance and effective use of technology to support student success.

Primary Responsibilities:

Operations & Service Delivery

* Assist in managing daily SFS financial aid operations to ensure accurate and timely delivery of information and services to students, families, and the campus community

* Support the integrated SFS service model by promoting consistent service standards, cross-functional workflows, and shared responsibility for student case resolution

* Oversee key financial aid processes, including packaging, federal verification, institutional scholarship awarding, state aid, private scholarships, NCAA reporting, work-study, and private and parent PLUS loans

Compliance & Reporting

* Collaborate with the Senior Director to ensure compliance with federal, state, and institutional regulations

* Develop, document, and implement policies and procedures; provide procedural guidance to professional and administrative staff

* Assist with audits and required reporting; serve as institutional contact for COD and act as Secondary Destination Point Administrator (DPA)

* Serve as lead financial aid administrator in the absence of the Senior Director

Systems & Data Leadership

* Serve as the financial aid functional lead for the People Soft SIS, managing automation, packaging, testing, and implementation of new functionality

* Build and maintain People Soft queries, automated processes, and inbound/outbound data integrations

* Coordinate data integrity efforts with Admissions, Registrar, Enterprise Applications Services (EAS), and imaging/workflow partners

* Lead software maintenance, implementation, and staff training related to financial aid technologies

CRM & Communications

* Oversee financial aid technical functionality within the Slate CRM in collaboration with the Senior Assistant Director of Financial Aid & Outreach

* Support reporting, data maintenance, and targeted financial aid communications that align with recruitment and enrollment goals

Staff Leadership

* Supervise and lead an operations team of four full-time staff within a cross-trained, student-focused SFS environment

* Promote staff development, consistency, and continuous improvement

* Perform related duties as assigned

Shift

Monday-Friday 8:00 am to 4:30 pm, with some Saturdays-events.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

* Degree in business administration, student personnel services, information technology, or a related area

* Experience of leadership skills working with professional and office support staff, excellent organizational skills with the ability to work under pressure and meet deadlines, interacting professionally with diverse personalities and excellent verbal and written communication skills are requested

* The successful candidate should demonstrate a strong working knowledge of federal and state financial aid regulations, strong interpersonal presentation skills; self-starter; able to work with minimum supervision when required; strong attention to detail; exceptional customer service and interpersonal and communication skills (written, verbal and presentation); knowledge of People Soft, Slate and the Microsoft Office Suite a strong plus

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $59,738-$61,566.60 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 011

University

Title:

SR AST DIR STUDNT SUPPRT SVCS

To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Final date to receive applications

Applications will be…